Good Walks, Good Dogs
Privacy policy
Effective date: 6 October 2026
Who we are
Good Walks, Good Dogs provides dog-walking services in Brunswick East and Melbourne’s inner north. Tanya is your contact for the service and privacy questions. ABN: 26 185 688 651. Email [email protected].
Information we collect
We collect the information you provide when enquiring, creating a client account, completing a dog profile, booking a walk or contacting Tanya. This can include owner and household names, email addresses, phone numbers, pickup addresses, emergency contacts, vet details, dog names, health and behaviour information, walking preferences, access instructions, photo preferences and correspondence. We also keep booking, cancellation, payment-reference and payment-status records. Please provide only information needed for your dog’s care and tell anyone whose contact details you supply.
How we use your information
We use this information to answer enquiries, arrange introductions, assess suitability, organise safe collection and walks, manage your client diary, send service updates and account emails, reconcile payments and resolve questions or complaints. Creating an account or enquiring does not subscribe you to marketing. We do not sell your personal information.
Client accounts and Google sign-in
The client portal uses secure email links and session cookies to let you access your household’s diary. If you choose Google sign-in when available, we receive identity information such as your Google account identifier, name and email address to authenticate you and connect your client account. We do not receive your Google password or request access to Gmail, Drive or your Google Calendar for sign-in. Google handles your Google account under its privacy policy. Signing in does not approve your dog for walks.
Service providers and sharing
Cloudflare hosts the website, processes requests and stores client and booking records in its D1 database. Resend processes enquiry notifications, acknowledgements and account or booking emails, including the recipient address and message content. Our email providers also process correspondence. These providers may process information outside Australia, including in the United States and other countries where they operate; we do not promise that all records remain in Australia. See Cloudflare’s privacy policy and Resend’s privacy policy. We may share relevant care information with your nominated emergency contact or a vet when needed for your dog’s safety, or disclose information where required by law.
Cookies, technical records and calendars
The portal uses cookies to maintain your signed-in session and browser storage for the portal’s operation. Cloudflare may process IP addresses, request information and security logs. The enquiry form uses limited request information to reduce spam and abuse. Some public pages load fonts from Google Fonts, which can expose request information such as your IP address to Google. If you enable a private calendar subscription, its link lets your calendar provider access booking details, including collection information. Treat that link as private and contact Tanya if it needs replacing.
Payments and photos
Payments are made using the details Tanya provides. The diary records references and payment status; it does not collect your card details or banking password. Dog photos may be used for private walk updates according to your preferences. Permission for private updates does not give permission to publish photos for marketing. Tanya will seek separate permission for public use.
Security and retention
We use restricted account access, server-side authentication and encrypted connections to protect information. No online system can guarantee complete security. Records are retained while needed to provide the service, manage enquiries and accounts, meet applicable recordkeeping requirements or resolve disputes. When no longer needed, information should be deleted or de-identified, subject to provider backup and retention processes. Do not send banking passwords or unnecessary sensitive personal information through the enquiry form.
Access, correction and privacy requests
You can update supported details in your client profile or email Tanya to request access, correction, account closure or deletion. We may need to confirm your identity before acting. Some records may need to be retained for legal obligations or unresolved payments and disputes; we will explain this if it affects your request. If you have a privacy concern, email Tanya with the details so we can investigate and respond. Where applicable, you can also contact the Office of the Australian Information Commissioner.
Changes to this policy
We will update this page when our services or information-handling practices change. Material changes affecting existing clients will be communicated through an appropriate service channel.